Our return and refund policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To return an item, it must be unused, in the same condition you received it, and in its original packaging.
Some items cannot be returned, including:
To complete a return, you must provide a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds are given, such as:
Once we receive and inspect your returned item, we will send you an email to notify you of your return status. If your return is approved, your refund will be processed, and a credit will be applied to your original payment method.
If you haven’t received your refund:
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
We only replace items if they are defective or damaged. To exchange an item for the same one, email us at {email address} and send the item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, we will provide a gift credit for the value of your return. A gift certificate will be sent to you after the returned item is received.
If the item wasn’t marked as a gift or the gift giver had it shipped to themselves, the gift giver will receive the refund.
To return your product, mail it to: {physical address}.
You will be responsible for return shipping costs, which are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund amount.
We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items. We do not guarantee that we will receive your returned item.
If you have questions about refunds or returns, contact us at info@bdprimestore.net.